Go to My Orders in your Himax Living account to view the live status of your order. You can also use the Track Order tool on this page by entering your order number.
Once your item reaches the distribution center, our delivery team will schedule delivery within 24–48 hours. You will receive a call from the delivery executive before arrival.
Please contact our support team immediately so we can reschedule the delivery to your new address or hold the shipment. Use the Contact Us page.
Our delivery team will attempt delivery up to 3 times. If all attempts fail, the order is returned to us. Please contact support to reschedule.
Please check your order status in My Orders. If the estimated date has passed, contact our support team and we will investigate immediately.
Standard delivery takes 7–14 working days depending on your location. Furniture items may take up to 21 days due to their size and special handling requirements.
You can change the delivery address before the order is shipped. Go to My Orders, select your order, and contact support with the new address.
We accept UPI, Credit/Debit Cards, Net Banking, EMI, and Cash on Delivery (where available).
Go to My Orders, find your order, and click the Download Invoice button. Invoices are available for completed payments.
For prepaid orders, the amount is charged at the time of placing the order. For COD orders, payment is collected at the time of delivery.
GST invoices are automatically generated for all orders. You can download them from the My Orders section once your order is confirmed.
In case of payment failure, any debited amount is automatically refunded to your bank within 5–7 business days. If not received, please contact your bank or our support team.
Yes, EMI options are available via select Credit Cards and Buy Now Pay Later partners at checkout.
Most of our furniture products come with a 1-year manufacturer warranty against defects in material and workmanship. Some premium products carry extended warranty — check the product page for details.
Contact our support team via the Contact Us page with your order number, product details, and photos of the issue.
Warranty covers manufacturing defects, structural failures, and material defects under normal use. It does not cover damage caused by misuse, accidents, or normal wear and tear.
Warranty does not cover: accidental damage, damage from improper assembly, scratches, stains, fading due to sunlight, or modifications made by the customer.
Once a claim is raised and verified, the resolution (repair or replacement) typically takes 7–14 working days depending on your location.
Please do not accept the delivery if visible damage is noticed. If damage is discovered after unpacking, photograph it immediately and contact us within 48 hours via the Contact Us page.
Go to Contact Us and submit a ticket with your order number, description of the defect, and clear photographs of the product.
We offer replacements for damaged or defective items reported within 48 hours of delivery. Returns are subject to inspection. Custom or made-to-order items are not eligible for return unless defective.
Once your replacement request is approved, the new item is dispatched within 5–7 working days. Transit time depends on your location.
We do not accept returns for change of mind for large furniture items. However, if you received a product that does not match the description, contact us within 24 hours and we will resolve it.