Privacy Policy

1. Who We Are

Himax Living Limited ("we", "our", "us") is a manufacturer of premium customized furniture headquartered at Near Tendua Gaon Chowk, Tendua Industrial Area, Raipur, Chhattisgarh – 492099, India. We operate the website himaxliving.com.

Data Controller Email: info@himax.in

2. Information We Collect

Information you provide:

• Name, email address, phone number when you create an account or place an order
• Shipping and billing address
• Payment information (processed securely by Razorpay — we do not store card details)
• Messages submitted via contact, support, career, or enquiry forms
• Feedback and product reviews

Information collected automatically:

• IP address, browser type, operating system
• Pages visited, time spent, referring URL
• Device identifiers and cookies (see Cookie Policy)
• Location (city/state level, derived from IP)

3. How We Use Your Information

• Process and fulfil your orders, send invoices and delivery updates
• Respond to enquiries and provide customer support
• Send transactional emails and WhatsApp notifications about your orders
• Improve our website using analytics data
• Send promotional emails or WhatsApp messages (only with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

4. Legal Basis for Processing

• Contract performance — processing orders and delivering products
• Legitimate interests — fraud prevention, website security, improving our services
• Consent — marketing communications, analytics cookies
• Legal obligation — tax records, compliance with Indian law

5. Data Sharing

We do not sell your personal data. We share data only with:

• Razorpay — payment processing
• Meta (WhatsApp Business API) — order notifications
• Google Analytics / GTM — website analytics (anonymized)
• Microsoft Clarity — UX analytics
• Shipping partners — delivery of orders
• Legal authorities — if required by law

6. Data Retention

• Account data: retained while account is active + 3 years after closure
• Order records: 7 years (as required by Indian tax law)
• Marketing consent: until withdrawn
• Analytics data: per third-party platform settings (Google: 14 months)

7. Your Rights

Under DPDPA 2023 and GDPR, you have the right to:

• Access — request a copy of your personal data
• Correction — correct inaccurate data
• Erasure — request deletion of your data
• Portability — receive your data in a portable format
• Object — opt out of marketing communications
• Withdraw consent — for analytics and marketing cookies

To exercise any right, email info@himax.in. We will respond within 30 days.

8. Security

We implement SSL/TLS encryption, bcrypt password hashing, CSRF protection, rate limiting, and SQL injection prevention. Payment data is processed by PCI-DSS compliant Razorpay and never stored on our servers.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors.

10. Contact

Himax Living Limited, Near Tendua Gaon Chowk, Tendua Industrial Area, Raipur, CG – 492099
Email: info@himax.in  |  Phone: +91-9201957145